Law
Slater & Gordon
The challenge
How might we use a more human-centred approach to redesign and optimise our online presence, our voice and our customer experience?
Helping the clients find the information they're looking for, quickly and easily.
Stepping potential clients through the process meant low friction and pressure for clients.
The Story
Slater and Gordon is on of Australia's leading law firms, emplying over 800 people in 40 locations across the nation.
Slater and Gordon's mission is to give people easier access to world class legal services. The firm provides specialist legal and complementary services in a broad range of areas.
Moving towards more customer-centric principles in its marketing and customer experience, Tank was asked to work with stakeholders and clients to improve the digital customer experience, co-create a unified tone of voice across the organisation and an online presence that provided for a direct line of sight from customer interactions and needs, through to business priorities.
Our work
Customer research
Stakeholder research
Content architecture
Information architecture
User Experience Design
User Interface Design
Design System
Navigation and Taxonomies
Scalable and Optimised Interface
Brand tone of voice
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© Tank Pty Ltd
We are based in Melbourne, Australia, and our work is conducted across our nation and in various cities around the world. We acknowledge and pay respect to the past, present and future Traditional Custodians and Elders of the nation we live and work in and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.
