Telco Tech

InTouch Group

The challenge

How might one of South-East Asia's leading telco, media and technology organisations embrace a culture of innovation and customer empathy?


As one of Duke University's Corporate Educators we facilitated our innovation culture program with Thailand's leading telecommunications and technology organisation.

The program engaged over 280 people to embrace innovation and a design thinking mindset to find opportunities hidden in plain sight, see things differently and interpret insights into strategy.

The Story

Working with teams in Bangkok and Singapore we customised our Innovation Culture Program for a cohort of over 280 telecommunications, media and technology professionals.

Headquarterd in Thailand and working across South-East Asia, the InTouch Group holding company invests in teams across telecommunications, media and technology including digital businesses, wireless, satellist and international technology businesses.

In our role as one of Duke University's Corporate Educators, we designed a week-long program of six sessions, taking the international cohort of executives through a learning and development journey that built capability in four key areas:

  • Discovering new opportunities through customer empathy and insights
  • Innovation culture and high performing teams
  • Seeing and thinking differently
  • Interpreting insights into strategy
Our work

Innovation Culture Program
Design Thinking
Human-Centred Design
High-performing Teams
Innovation Workshops
Values-led Culture
Strategy Through Uncertainty
Customer Insights

© Tank Pty Ltd

We are based in Melbourne, Australia, and our work is conducted across our nation and in various cities around the world. We acknowledge and pay respect to the past, present and future Traditional Custodians and Elders of the nation we live and work in and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Our commitment to Indigenous Australia