A partnership that brings together three decades of expertise in human-centred research, insights, software engineering, IT strategy & architecture and digital solutions to deliver ethical AI-driven customer solutions.

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We are thrilled to announce a new partnership with Emerging Technology and Smart Engineering firm Revity.

Tank and Revity's strategic partnership combines three decades of expertise to deliver human-centred, ethical AI-driven customer solutions.

This collaboration merges our combined deep expertise in user research, insights, software engineering, IT strategy & architecture, and digital solutions, with the aim of uncovering hidden AI opportunities within organisations.

Our partnership will prioritise human-needs, frontline employee and lived experiences and behaviours through comprehensive qualitative and quantitative insights gathering. Our human-centred approach ensures insights are immediately translated to, and built into impactful AI initiatives through an evidence-based iteration cycle.

Some of the key services include:

• Generative AI: Harnessing AI to automate tasks, boost productivity, and enhance user experiences with tailored solutions like chatbots, virtual assistants, and data analysis tools.
• Smart Contact Centre: Enhancing operations with intelligent IVR, efficient call routing, and AI-driven tools for 24/7 support.
• AI-Driven Digital Solutions: Designing intuitive self-service experiences across web, apps, chat, and voice, utilising smart technology to personalise interactions and reduce costs.
• Ethnographic Studies: Observational research to understand user behavior and cultural contexts in real-world settings.
• Qual & Quantitative Research: In-depth interviews, focus groups, and ethnographic studies to gain deep insights into user perspectives.  Surveys and statistical analysis to gather and interpret numerical data and trends.

The Tank and Revity partnership aims to deliver value within eight week sprint cycles, transitioning from problem understanding to a collaborative, iterative build process. This ensures the development of viable AI-enabled products that drive human-centred growth and innovation.

The Tank leadership team are:

• Dimitri Antonopoulos, Managing Director
• Karina Dea, GM & Head of Research
• Marita Davies, Researcher, Storyteller

The Revity leadership team are:

• Evgueni Iakhontov, Managing Partner
• Pavi De Alwis, Principal & Partner, Product Engineering Lead

To learn more about this partnership and organise a time to discuss innovation opportunities, download our white paper below.